A Message about COVID-19


COVID-19 – Hayward Animal Services reduction in non-essential services


In order to help keep our staff, volunteers and members of our community safe, Hayward Animal Services is implementing the following measures to reduce exposure and further spread of COVID-19.


Field Services

  • Animal Services will not be responding to non-emergency, low priority calls for service such as nuisance complaints.


  • Animal Services will continue to provide emergency and high priority field services including but not limited to responding to reports of aggressive animals running at large, animals causing a traffic hazard, animal attacks and bites, injured or sick animals, cruelty and neglect complaints and animal rescues.


  • Animal Services will continue to pick up deceased stray animals.


Animal Shelter Services


  • The Animal Shelter is still open to provide essential animal related services and has several wonderful animals in need of loving homes. Examples of essential services include redeeming a lost pet, turning in a stray dog, turning in a stray sick or injured animal.


  • Entry into the shelter will be determined on an essential needs basis. Please contact our office by phone (510-293-7200) or email animal.services@hayward-ca.gov with any questions. 


  • If you are missing a pet or are interested in adopting a pet, please visit www.petharbor.com and view online the  animals currently in our shelter BEFORE coming to the shelter. Photos and information is updated hourly. Lost pet profiles and flyers can be submitted via email to animal.services@Hayward-ca.gov.


  • If you would like to foster one of the pets that we currently have available for adoption, please contact our office by phone or email for more information about fostering.  More information about fostering and other services can be found online here


  • Again please postpone visiting the shelter for non-essential purposes during this time. An example of a non-essential purposes would be anything that is not an urgent matter.


  • To obtain a dog license or renew an existing license, please mail your dog’s rabies certificate, spay/neuter certificate and payment to 16 Barnes Ct. Hayward. CA. Your receipt, certificates and tag will be mailed back to you upon processing. For information about how to obtain a dog license can be found at https://www.hayward-ca.gov/services/city-services/obtain-dog-license.


  • All shelter coordinated events, tours, volunteer information and volunteer orientation sessions have been canceled and will be rescheduled for a later date.


  • Shelter staff and volunteers are continuing to provide excellent care to animals in the shelter. Our team uses a hospital-grade disinfectant throughout the shelter, and high-touch areas are being cleaned daily.



Shelter animal intake reduction


  • Hayward Animal Services will not be accepting owned pets for surrender during this time.


  • Healthy stray cats will also not be accepted during this time.


  • Sick or injured cats/kittens and cats/kittens considered to be at risk will still be accepted.


  • If you find a stray dog, if possible, please try to locate an owner prior to turning it into the shelter. Call or email the shelter to file a found dog report with our office within eight (8) hours.



Personal pet precautions


  • According to the CDC, pets are currently NOT at risk for contracting the virus nor is there evidence that pets can spread the virus. However, the CDC and World Health Organization recommend limiting contact with pets if you become infected with the virus. Have an emergency plan in place for someone else to care for your pet if you become ill or are hospitalized. Have a crate, extra food or supplies on hand.


  • Make sure you pets are microchipped and wearing collars and identification tags at all times.


Ways to connect with our office:

Phone:  (510)293-7200

Email:    Animal.Services@Hayward-ca.gov

Access Hayward: https://user.govoutreach.com/hayward

View animals currently in our shelter at www.petharbor.com   (Site updates hourly.)

Visit: www.haywardanimals.org

Visit: www.hayward-ca.gov


Thank you for your patience and understanding during this time!

© 2020. Hayward Animal Shelter. All rights reserved.

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